We do occasionally fall behind on despatching orders, if we have no stock on hand or if there is an abnormally large queue. It may take up to 72 hours on some ocassions to send out orders, but this is an exception. If the purchase is made before noon on any business day, and the items are in our warehouse, the shipment is sent out the same day. Some deliveries may arrive a day or two following the purchase if the destination is within Victoria, while some can take up to ten days if the address is very distant from our warehouse. If the address for delivery is within Australia, the goods are most likely to be delivered by Australia Post and can reasonably be expected to arrive within 3 to 10 working days. If you feel that your order has been unreasonably delayed, please contact us and we will be happy to track your invoice.
Orders can be insured in full for a fee of 1%. This is paid by the customer and is exclusive of the stated price of the product. The fee is processed automatically during checkout and is added to the total bill before being presented for payment.
We will not be liable for cost or inconvenience transpiring from customs restrictions, import duties and tariffs peculiar to the destination. The customer must bear all costs and burdens in relation to fees and delays resultant from international orders. We always endeavour to deliver goods purchased as promptly as is possible so that we may serve our customers again **Free shipping to most destinations within Australia if the goods purchased are $200 or more. Some destinations incur higher shipping fees
All shipments within Victoria are free if the order is 12 bottles or more
Orders of 7 to 11 bottles delivered within Victoria attract a delivery charge of $10
**For most other destinations within Australia there is a flat delivery fee of $10 for a shipment under $200 or $15 if the order is six bottles and less
There is no shipping or freight charges to most** destinations within Australia if the order is $200 or over
**Higher shipping fees for some Australian destinations

	Post	Orders over $200	Orders under $200
Northern Territories	0800-0836 0870-0872	$15/case/dozen	$30/case/dozen
Northern Territories	0837-0869 0873-0899	$30/case/dozen	$45/case/dozen
Perth	6000-6205 6800-6999	Free delivery	$25/case/dozen
Western Australia	6206-6699 6700-6797	$15/case/dozen	$30/case/dozen
Norfolk & Xmas Islands	6798-6799	$15/case/dozen	$30/case/dozen
Tasmania	7000-7999	Free delivery	$20/case/dozen

Vintage changes are a daily occurrence, and often come without warning. We take great efforts to provide our customers with the vintages stated on this website, however due to the nature of wine we may need to notify customers of vintage changes or substitutions before we despatch any items. In situations where the wine ordered was offered on an unspecified vintage basis, we will fill the order with the available vintage. Where a customer has been disappointed by way of a vintage substitution, we will make every effort to find an item that satisfies the client. It is a commonly known fact that wines or other consumables may leave their place of production in a tainted or inferior condition. If the customer should receive a product in such condition, we ask that they contact us immediately so that we can take action. If the goods are suspected by ourselves or our suppliers to be questionable, we will make every effort to provide a replacement or a like exchange to the customer. We will not refund or re-credit where the customer has sampled the goods and decided that it was not to their taste.
Old, cellared and back vintages are sold on an "as is" basis. There is risk inherent to handling such an item and the buyer must beware. The buyer accepts all losses resultant from purchasing a stale or undrinkable vintaged item, and once these products have been purchased, we will not consider a refund. We will never offer for sale any item that we have reason to believe is of dubious quality and would immediately withdraw from sale any item that is suspected of being undrinkable or unhealthy.
It is to be expected that our inventory or our suppliers' inventory will become unexpectedly depleted of stock items. When this occurs we reserve the right to provide a like substitute where reasonable. It is in the best interests of the customer and our business, to satisfy and ensure our clients' satisfaction. With this in mind, where appropriate we will attempt to contact the purchaser of depleted stock items to make an arrangement satisfactory to all parties. We are committed to the protection of any personal information provided to us. No Frills Wines can only collect or retain the details that are freely provided to us by site visitors.

There are two purposes for which we may invite our viewers and patrons to submit their details.

1. When making a purchase, to verify the credit card user and to determine a delivery address. We do not see or retain credit card numbers. These are processed directly by the Australia New Zealand Bank. We also invite returning patrons to create a username and password, for the purposes of shortening the checkout process.
2. Registration to newsletters and informative emails that subscribers may cancel at their discretion. In the event of a subscription cancellation, email addresses and relevant details are deleted from our records and will not be retained or transferred.

Our company does not disclose, distribute or sell any information collected from our customers to any other parties. If you suspect or become aware of any unauthorised use of your personal information, we ask that you contact us immediately. All Information supplied to us by our customers and viewers, is used solely for the purpose that it is given. Our company does not have access to credit card information at any stage of a transaction. All Credit card information is entered directly by the customer, into the ANZ's Secure Internet Payment Gateway, which authorises and completes the transaction.

By using this site, you consent to the collection and use of details you provide us, for the express purpose they are given, in accordance with the terms in this privacy policy.